Coronavirus – COVID 19

We’re taking measures to ensure your care & safety every step of the way.

Watch our short video to learn more about what to expect from your journey with us.
Our clinics nationwide remain open for your medical appointments and treatments.

Services will be delivered in line with the Government’s social distancing measures and in compliance with guidance from Public Health England, including the appropriate use of PPE.
If you would like to speak to someone about your consultation, please call us on 0203 325 6555.
Please see our Covid-19 FAQ’s below for more information about booking a consultation and visiting our clinics.

Is your clinic a safe place for my treatment following the Covid 19 outbreak?

The well being and satisfaction of our patients is of the utmost importance to us. As such, we have put strong processes in place to ensure your visit is safe.

  • All of our clinical staff will be regularly screened and tested for COVID-19.
  • Any member of staff who develops symptoms or tests positive for the disease, (or if someone they live with develops symptoms or tests positive), will not be permitted to enter the clinic.
  • Our Clinics are CQC registered and as such we have extensive experience with infection prevention measures and clinical protocols. Universal precautions will be taken throughout the clinic and our staff have extensive training in infection prevention.
  • Our staff will be wearing appropriate personal protection equipment (PPE), including masks, eye protection and gloves.
  • In our operating theatres, staff will also be wearing waterproof gowns in addition to the above.

If you have visited our clinic before your experience may feel a bit different however we will do our best to ensure it is a pleasant one nevertheless.

Despite the fact that progress has been made in reducing the number of covid-19 infections in the UK, when you next come to The Private Clinic the virus will most likely still be present in our communities to varying degrees. To reduce risks and limit your time spent in the clinic, we will ensure that most of the information we require is obtained ahead of your face to face appointment. In addition, we will provide you with the necessary information and advice ahead of your visit.

Scroll down to see our Covid-19 FAQ’s below for more information about booking a consultation and visiting our clinics.

The first step of your journey: phone or video e consultation
The first step of your journey will involve a consultation over the phone or via an online video service with one of our knowledgeable patient coordinators. Their job is to assess which procedure you are interested in and to gather questions you might have. The clinical coordinator will be able to answer any questions about your visit to the clinic and the steps involved. They will forward your personal and medical details to your doctor, along with any clinical queries, in time for the next step of your journey.

Your second consultation
Your second consultation – this time with the doctor – may take place over the phone, by video consultation or in person, depending on what is most appropriate for your case. Should you be travelling far, an initial phone consultation might be advisable. All of this will be clarified during your first call with your patient coordinator, who will remain your point of contact throughout.

Visiting the clinic

  • If you, or anyone who lives with you, have symptoms related to COVID-19, please do not come to the clinic. These symptoms primarily include a dry cough and/or a temperature of 37.8°C or more. Other symptoms of the disease are less frequent but may affect you. These include a loss of the sense of taste or smell, fatigue, confusion, sore throat, vomiting and diarrhoea. However, we recommend that you inform your patient coordinator at the earliest opportunity if you develop ANY symptoms of feeling unwell.
  • If you, or anyone who lives with you, tests positive for COVID-19 on a PCR (Antigen) test, even if asymptomatic, please do not come to the clinic. The PCR test is the one in which swabs are taken from your mouth and nose.
  • When visiting our clinic, you will be asked to arrive no earlier than 5 minutes before your appointment time. We will not be able to accommodate patients who arrive late. Should you arrive earlier you will be asked to wait outside, until it is time for your appointments.
  • Those attending our clinic in person will be required to follow social distancing rules and whenever possible to keep the 2 meters recommended distance. There will be markings on the floor to assist you.
  • To ensure the safety of everyone in the clinic, patients will be asked to come alone and for any accompanying person to wait outside. Should you need a person with you – for translation, mobility needs and similar – please confirm it at the time of your booking.
  • On entering the clinic you will be required to have your temperature taken and to complete a questionnaire to update us on your well being.
  • Hand sanitiser will be available for you to use upon entry, both before entering the consultation room and on departure.
  • Patients will be asked to wear masks when appropriate. If you wish to wear a mask, we can provide one at the clinic.
  • Unfortunately, we will limit access to the waiting room and refreshments area, where previously our patients would have relaxed or made use of the WiFi before being seen by their doctor or practitioner. This measure is necessary at this stage and will be lifted only when it is safe to do so. Water in disposable cups will be provided on request.
  • Toilets will remain available and will be cleaned after each use.

Having surgery or an aesthetic treatment

  • Following Government advice, as well as NHS England and CQC guidelines, services will be restarted at different stages, with non-surgical treatments and those under local anaesthesia resuming sooner. The full range of plastic surgery procedures requiring a general anaesthetic will be reintroduced at a later date. Once again this is to protect your safety.
  • For certain treatments, including major surgery or hair transplant, you will be required to have a Covid 19 Antigen test involving a throat and nasal swab. You will be made aware of the need of a test and costs associated to it ahead of time. Should your test result come back positive, the procedure will need to be postponed.

Post-Operative Care
We will continue to focus on the individual needs of our patients and all post-operative care will be administered following strict transmission prevention measures.

If your follow-up appointment does not require any physical clinic care or examination, then this will take place over the phone or by video consultation.

Following government advice on social distancing due to COVID-19 and mounting difficulties of staff commuting into clinics, we feel it is in our patients’ and staff’s best interests to temporarily close the private clinics for the time being.

We know some of you were upset to have your treatment cancelled at a short notice and we apologise for any inconvenience caused at what is already a difficult time for everyone.
We will be contacting you individually over the next days to discuss further and reorganise your treatment. Please note, if you have already been contacted regarding changes to your appointment as a result of these measures you do not need to contact us.

Despite the clinics being closed to the public, please be reassured that we will continue to provide you with the after care required following your procedure. You will be able to reach us via phone and email and, should it be required, we will still be able to organise a follow up in person with your surgeon or nurse.

Please find below all clinics contact details. If you are an existing patient, please contact your clinic directly for any questions.

For medical emergencies please contact 0333 920 2649 (weekdays after 6pm & 24hrs during weekends)

For any new enquiries, our patients coordinators and phone agents will be able to assist as per usual, and can provide you with an over the phone consultation, should you wish to have one, as they will continue to work remotely. Please contact the call centre on 0333 920 3643

Is your clinic a safe place for my treatment following the Covid 19 outbreak?

The wellbeing and satisfaction of our patients is of the utmost importance to us. As such, we have put strong processes in place to ensure your visit is safe.

  • All of our clinical staff will be regularly screened and tested for COVID-19.
  • Any member of staff who develops symptoms or tests positive for Covid-19, (or if someone they live with develops symptoms or tests positive), will not be permitted to enter the clinic.
  • Our Clinics are CQC registered and as such we have extensive experience with infection prevention measures and clinical protocols. Universal precautions will be taken throughout the clinic and our staff have extensive training in infection prevention.
  • Our staff will be wearing appropriate personal protection equipment (PPE), including masks, eye protection and gloves.
  • In our operating theatres, staff will apply the latest infection prevention and control measures, as set out by Public Health England
COVID-19: Guidance for the remobilisation of services within health and care settings

If you have visited one of our clinics before your experience when you next visit may feel a bit different however we will do our best to ensure it is a pleasant one nevertheless.

To reduce risks and limit your time spent in the clinic, we will ensure that most of the information we require is obtained ahead of your face to face appointment. In addition, we will provide you with the necessary information and advice ahead of your visit.

Watch our short video to learn more about what to expect from your journey with us.

The first step of your journey: phone or video e consultation

The first step of your journey will involve a consultation over the phone or via an online video service with one of our experienced patient coordinators. Their job is to assess which procedure you are interested in and to gather questions you might have. The clinical coordinator will be able to answer any questions about your visit to the clinic and the steps involved. They will forward your personal and medical details to your doctor, along with any clinical queries, in time for the next step of your journey.

Your second consultation

Your second consultation – this time with the doctor – may take place over the phone, by video consultation or in person, depending on what is most appropriate for your case. Should you be traveling far, an initial phone consultation might be advisable. All of this will be clarified during your first call with your patient coordinator, who will remain your point of contact throughout.

Visiting the clinic

  • If you, or anyone who lives with you, have symptoms related to Covid-19, please do not come to the clinic. These symptoms primarily include a new, continuous dry cough, loss of taste or smell and/or a temperature of 37.8°C or more. Other symptoms of the disease are less frequent but may affect you. These include fatigue, confusion, sore throat, vomiting and diarrhoea. However, we recommend that you inform your patient coordinator at the earliest opportunity if you develop ANY symptoms of feeling unwell.
  • If you, or anyone who lives with you, tests positive for Covid-19 on a PCR (Antigen) test, even if asymptomatic, please do not come to the clinic. The PCR test is the one in which swabs are taken from your mouth and nose.
  • When visiting our clinic, you will be asked to arrive no earlier than 10 minutes before your appointment time.
  • Those attending our clinic in person will be required to follow social distancing rules and whenever possible to keep the 2 meters recommended distance. There will be markings on the floor to assist you.
  • To ensure the safety of everyone in the clinic, patients will be asked to come alone and for any accompanying person to wait outside. Should you need a person with you – for translation, mobility needs and similar – please confirm it at the time of your booking.
  • On entering the clinic you will be required to have your temperature taken and to complete a questionnaire to update us on your wellbeing.
  • Hand sanitiser will be available for you to use upon entry, both before entering the consultation room and on departure.
  • Patients will be asked required to wear a mask at all times when in the clinic. A clean mask will be provided to all patients for this purpose.
  • Unfortunately, we cannot serve refreshments whilst you await your appointment with doctor or practitioner. Water in disposable cups will be provided on request.
  • Toilets will remain available and will be cleaned after each use.

Covid-19 Testing

  • For certain treatments, including major surgery or hair transplant, you will be required to have a Covid-19 Antigen test involving a throat and nasal swab. You will be made aware of the need of a test and costs associated ahead of time. Should your test result come back positive, the procedure will need to be postponed.

Post-Operative Care

We will continue to focus on the individual needs of our patients and all post-operative care will be administered following strict transmission prevention measures.

If your follow-up appointment does not require any physical clinic care or examination, then this will take place over the phone or by video consultation.

Covid-19 FAQs

To make an appointment for a consultation please call 03304331308 or use our online contact form.

Please note, we may not be able to book a consultation for your procedure of interest now as we need to ensure it is safe to do so. We are taking guidance from Public Health England. We will be able to keep you informed as to when consultations become available. Please do contact us to find out more information.

Yes, we will encourage this option where possible. We have developed a 2-part consultation process to help reduce the unnecessary need for travel and contact. The first part of your consultation will be a telephone consultation with one of our surgeon-specific patient coordinators who will talk you through your treatment options, take key information from you and determine your suitability for the proposed procedure. This will be followed up with a second virtual consultation with a surgeon or a shorter face to face consultation in-clinic.

A video consultation is an easy process and we are on hand to help. You will be given a set video consultation appointment time. We will email you all the necessary information so you can safely login to the video consultation. Logging in is a smooth process, however we will be available should you have any issues.

We advise that you are in a well-lit and quiet area where you will not be disrupted or distracted. Please ensure that any background noise is kept to a minimum to ensure that you are able to hear what is being said and that we are able to clearly hear you.

There will be a chaperone in all doctors’ virtual consultations to assist you throughout.

Please note, video consultations work better using WiFi (and will also not cost you anything). Depending on your contract, if you rely on 4G technology, a video consultation may be expensive for you.

The Private Clinic has a series of safety measures in place to protect patients and our staff whilst attending our clinics.

  • We will be restricting clinic access to our patients only; please inform staff when booking your appointment if you need a chaperone or interpreter.
  • Please arrive no more than 5 minutes outside your designated appointment time to enable us to effectively manage the number of patients in clinic at any one time.
  • Screening & swabbing of both our staff and patients to test for high temperatures and the presence of coronavirus will take place on arrival.
  • Multiple hand sanitiser gel points will be available to include on entry to clinic and before entering consultation room.
  • Masks to be made available and worn by all staff in contact with patients and patients themselves.
  • Robust cleaning schedules will be in place for all contact points to include door handles, light switches and other surfaces.
  • The use of appropriate PPE will be adhered to by clinicians when undertaking any patient examinations and / or tests.
  • We will ask you to observe the 2-metre distance rule understand the requirement for payment up front as we will not be handling payments on site.

Please note that this list is not exhaustive.

If you, or anyone who lives with you, have symptoms related to Covid-19, please do not come to the clinic. These symptoms primarily include a dry cough and/or a temperature of 37.8°C or higher. Other symptoms of the disease are less frequent but may affect you. These include a loss of the sense of taste or smell, fatigue, confusion, sore throat, vomiting and diarrhoea. However, we recommend that you inform your clinical coordinator at the earliest opportunity if you develop ANY symptoms of feeling unwell.

There is an increased risk of complications for patients who have Covid-19 at the time of surgery or develop the virus immediately after a surgical procedure, particularly for surgery involving general anaesthetic.

Therefore, any patient who tests positive for Covid-19 or shows signs of Covid-19 will see their surgery postponed. Furthermore, following your procedure you should self-isolate to avoid contracting the virus whilst you are recovering from surgery.

You will be provided with all information by your surgeon at the time deciding whether to proceed for surgery.

For procedures carried out under local anaesthetic or for aesthetic procedures, the risk of the procedure itself is likely to be minimal. However, if you or anyone you live with has symptoms of Covid-19 please follow the advice we have listed above.

Infection prevention universal precautions will be in place throughout the clinics. Our theatre staff are experienced healthcare workers and will use appropriate PPE and follow strict infection prevention protocols.
Yes, all staff delivering patient care including plastic surgeons, vascular surgeons, orthopaedic surgeons, hair transplant surgeons, liposuction surgeons, aesthetic doctors and nurses will be screened regularly.
Depending on the procedure, you may be tested for Covid-19, regardless of the fact you may have had it. This is to ensure the safety of staff and other patients. Anyone who has had Covid-19, should follow government advice on the required time of self-isolation.
If you have recovered and are physically fit and healthy then the risk of surgery should not be heightened because of your previous Covid-19 diagnosis. However, some Covid-19 patients experience long periods of recovery. You should make your surgeon aware of your experience and be open and honest about all your medical history so that a fully informed decision can be made about your suitability for surgery.
All patients who attend any of our clinics will be screened for Covid-19 before arrival and their temperature will be checked at the clinic. For some surgical procedures, a Covid-19 test will also be required. You will be informed of whether you need a Covid-19 test and the related costs.

Every procedure has a specific aftercare programme associated to it which will be clearly explained at the time of booking.

Typically follow up appointments would be taking place in person. However due to Covid-19, where possible and when your follow up doesn’t require a physical examination, we will recommend a video consultation from the comfort of your own home.

The Private Clinic have been registered with the Care Quality Commission since opening our clinics. Our Birmingham, Manchester and Fitzroy clinics have been inspected recently and were rated GOOD, with areas of outstanding practise highlighted by the inspectors. Click here to see our CQC reports.

We will continue to take daily guidance from Public Health England and the professional bodies advising our surgeons and clinicians with regards to safe surgery and treatments.

This guidance will be used to determine which procedures will be safe to undertake with key focus on protecting our patients and staff from any unnecessary risks or compromises to their recovery.

We will resume breasts surgeries when it is allowed and safe to do so.

We will continue to take daily guidance from Public Health England and the professional bodies advising our surgeons and clinicians with regards to safe surgery and treatments.

We will resume hair transplant surgeries when it is allowed and safe to do so.

We will continue to take daily guidance from Public Health England and the professional bodies advising our surgeons and clinicians with regards to safe surgery and treatments.

This guidance will be used to determine which procedures will be safe to undertake with key focus on protecting our patients and staff from any unnecessary risks or compromises to their recovery.

We will resume plastic surgeries when it is allowed and safe to do so.

We will continue to take daily guidance from Public Health England and the professional bodies advising our surgeons and clinicians with regards to safe surgery and treatments.

This guidance will be used to determine which procedures will be safe to undertake with key focus on protecting our patients and staff from any unnecessary risks or compromises to their recovery.

We will resume liposuction surgeries when it is allowed and safe to do so.

We will continue to take daily guidance from Public Health England and the professional bodies advising our surgeons and clinicians with regards to safe surgery and treatments.

We will resume orthopaedic bunion removal surgeries when it is allowed and safe to do so.

We will continue to take daily guidance from Public Health England and the professional bodies advising our surgeons and clinicians with regards to safe surgery and treatments.

We will resume coolsculpting fat freezing treatments when it is allowed and safe to do so.

We will continue to take daily guidance from Public Health England and the professional bodies advising our surgeons and clinicians with regards to safe surgery and treatments.

We have put in place strict infection prevention protocols to keep you safe during your dermal filler and wrinkle relaxing injectable treatments.

The risks of any treatment you decide to have will be thoroughly explained during your appointment by your treating medical practitioner.

We will continue to take daily guidance from Public Health England and the professional bodies advising our surgeons and clinicians with regards to safe surgery and treatments.

We have put in place strict infection prevention protocols to keep you safe during your Profhilo injectable treatment.

The risks of any treatment you decide to have will be thoroughly explained during your appointment by your treating medical practitioner.

We will continue to take daily guidance from Public Health England and the professional bodies advising our surgeons and clinicians with regards to safe surgery and treatments.

We have put in place strict infection prevention protocols to keep you safe during your thread veins treatment.

The risks of any treatment you decide to have will be thoroughly explained during your appointment by your treating medical practitioner.

We will continue to take daily guidance from Public Health England and the professional bodies advising our surgeons and clinicians with regards to safe surgery and treatments.

We have put in place strict infection prevention protocols to keep you safe during your chemical peel or epionce treatment.

The risks of any treatment you decide to have will be thoroughly explained during your appointment by your treating medical practitioner.

We will continue to take daily guidance from Public Health England and the professional bodies advising our surgeons and clinicians with regards to safe surgery and treatments.

We have put in place strict infection prevention protocols to keep you safe during your microneedling treatment.

The risks of any treatment you decide to have will be thoroughly explained during your appointment by your treating medical practitioner.

We will continue to take daily guidance from Public Health England and the professional bodies advising our surgeons and clinicians with regards to safe surgery and treatments.

We have put in place strict infection prevention protocols to keep you safe during your acne treatment.

The risks of any treatment you decide to have will be thoroughly explained during your appointment by your treating medical practitioner.

We will continue to take daily guidance from Public Health England and the professional bodies advising our surgeons and clinicians with regards to safe surgery and treatments.

We have put in place strict infection prevention protocols to keep you safe during your laser hair removal treatment.

The risks of any treatment you decide to have will be thoroughly explained during your appointment by your treating medical practitioner.

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