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The Private Clinic has been established for over 30 years and is the leading company in the non-invasive and minimally invasive sector. At The Private Clinic you will be working alongside some of the leading medical authorities in the Country, in beautiful boutique clinics.

Prior experience in the sector is essential. CVs should be sent to recruitment@theprivateclinic.co.uk


No Agencies please


Bank Theatre Nurse, Bristol

Feb’2017

Title: Bank Theatre Nurse
Clinic: Bristol

We are currently looking for a bank theatre nurse to assist in various cosmetic procedures in our Bristol Clinic.
Competitive rates per hour. Please contact recruitment@theprivateclinic.co.uk ASAP if you are interested in applying for this position.

Role

  • To liaise with Surgeons regarding procedures and requirements.
  • To assist/scrub with various types of surgical procedures.
  • To assist in pre and post operative care of the patient following the procedures.
  • Develop a skill mix that can be adopted in all areas of patient care including out patients.
  • To be responsible for clinical stock control and ordering.
  • Liaison with outside suppliers and manufacturers.
  • Flexibility around business requirements.

Customer Service/Patient Focus

  • Follow up care and advice provided to patients using The Private Clinic paperwork.
  • Patient safety is maintained as a key priority, and in line with CQC requirements.
  • A high standard of service, professionalism and behaviour is maintained at all times.
  • Escalate any patient queries to the Clinic Manager efficiently and in line with The Private Clinic policies.

Care Quality Commission

  • Ensure full compliance in your area of practice under the Health and Social Care act 2008

Skill Required

  • Experienced scrub and assisting skills with aesthetic/cosmetic surgery
  • Customer service
  • Stock control
  • Experience within the private sector preferable but not essential.
  • Registered Nurse and/or Operating Department Practitioner.
  • Extensive theatre experience.
  • Experienced scrub and assisting skills with aesthetic/cosmetic surgery.
  • Customer service.
  • Experience within the private sector preferable but not essential.

Attributes

  • Enthusiasm
  • Motivational
  • Flexible

Clinic Manager,Leeds, Full Time

Feb’2017

Title: Clinic Manager
Reporting to: Head of Regional Operations
Clinic: Leeds
Key Customers: Clients, Doctors and Head Office
Nature of role: Full Time

Role

We are looking for an experienced Clinic Manager who will lead the daily operations of the Clinic by effectively managing a multi-disciplinary team to achieve optimum customer service and experience whilst delivering high standards to ensure best practise is maintained at all times.
The role requires the manager to drive sales by understanding and promoting the services offered at the clinic and by the clinic group, ensuring conversions are achieved and staff and clinical areas are utilised efficiently.
The Clinic Manager will strive to achieve financial, operational and clinical KPI’s, whilst working within set budgets, and report these back to Senior Management.

Duties

  • Direct all billing and monetary recognition procedures to ensure accuracy, paying specific attention to collection of balances and all services invoiced at the correct levels, keeping in line with the terms and conditions of the company.
  • Direct and have full visibility and control of the clinic’s diaries ensuring that demand is met by increasing doctor days and changing working patterns in an efficient manner.
  • Monitor delivery of patient services to include reviewing daily doctor and nurse activity – prepare for all changes needed or impacted by patient load, surgical procedures, and CQC regulations and policies.
  • Ensure that the clinic is kept to a high standard of cleanliness and safety at all times by completing all necessary safety and security checks.
  • Taking responsibility as the CQC registered manager to ensure that all aspects of the named site are fully compliant. This includes staff and facilities.
  • Proactively manage potential CQC issues by ensuring a good understanding of potential risks and issues to ensure compliance.
  • Work closely with the Head of Clinical Services and the Clinical Governance Manager.
  • Recruit, supervise, and direct all staff to ensure the clinic operates in an efficient manner and that the patients receive high quality customer service.
  • Review internal/local policies and procedures and update as needed. Ensure that all staff working at the clinic read, understand and evidence knowledge of all policies and procedures.
  • Function as the clinic liaison with patients, doctors and external partners.
  • Maintain on-site Medical Records administration ensuring that all CQC regulations are adhered to.
  • Ensure KPI reporting and audits are updated monthly and accurate.
  • Be aware of where all up to date clinic policies and procedures are kept and updated.
  • Complete regular clinical audits, risk assessments and H&S reviews, ensuring all actions required are fulfilled.
  • Ensure patient’s feedback on the service is gained at all times via patient feedback forms and collated and displayed for prospective patients and shared with staff team. Findings are acted upon as appropriate.

Sales and Commercial

  • Ensure a consultative and customer focused approach to selling and managing relationships.
  • Proactively find new ways and initiatives to promote the clinics services and products to drive sales against targets set against the clinic and staff.
  • Understand you local competition, impact on business and identify ways to resolve this.
  • Promote the Clinic Services to other businesses, set up business2business and referral schemes.
  • Organise and host events and product launches.
  • Engage in ongoing sales and customer service training.
  • Ensure monthly meetings take place with sales advisors to review performance and agree remedial action.
  • Feedback targets and achievements to staff team.
  • Through effective communication negotiate with service providers/suppliers to ensure contracts agreed are realistic and sustainable.

Staffing

  • Responsible for staff recruitment in line with clinic requirements and annual budget.
  • Complete Induction meetings, probationary reviews, annual appraisals and exit interviews.
  • Meet staff regularly to set clear objectives, standards for meeting objectives and provide regular performance review.
  • Monitor sickness and holidays on a monthly basis.
  • Ensure the Clinic has the right skill mix for its operational and clinical needs.
  • Develop and retain staff, ensuring mandatory training is attended by all staff and written into training programs.
  • Manage all staff employment files in compliance with, data governance and Company Policy. Ensure Selima is up to date for each employee by uploading all ID documentation, meeting minutes, certificates etc.
  • Responsible for payroll submission monthly in accordance with the timetable set by the Financial Controller. Ensure that rates of pay (including pro-rata), overtime, sick pay, bonuses and other leave checked and signed off.
  • Ensure compliance with dress code and conduct.
  • Ensuring that all staff are Health and Safety compliant.
  • Hold monthly operational meetings with all members of staff within an open environment to share information, promote practice and provide staff the opportunity to raise questions.

Front of House/Reception/Administration and Cashiering

  • To oversee, manage and support the Front of House Reception and Administration team, make recommendations regarding the daily functions of reception.
  • Responsible for all financial takings by cashiers/reception, to ensure customers/patients have paid in full prior to their consultation, treatment or procedure as per Company Terms and Conditions. Ensure end of day banking is completed and that figures correspond to Clinic Office and monies taken are banked on regular basis as per company policy.
  • Responsible for managing refunds of consultation fees, Petty cash reconciliation on regular basis and invoice checks using Clinic Office system.
  • Ensure the reception team are taking responsibility for the receipt and reconciliation of goods using the purchase control system.
  • Ensure all patients have received confirmation emails, dr’s letter regarding their treatment plans.
  • Responsible for ensuring travel and hotels are booked in advance, all credit card and travel logs are up to date.
  • Ensure medical records are prepared in advance for forthcoming consultations, treatments and procedures and that all necessary paperwork is in the patient file.
  • Ensure the front of house team is managing the patient flow across the clinic appropriately.
  • Ensure all patient information is updated on clinic office weekly for submission to PHIN and Datex.

Medical

  • Ensure good clinical understanding of procedures performed at the clinic and relevant work practices involved in the pre/peri and post-operative stages of the patient journey including Infection Control and Medicine Management.
  • Work in conjunction with HR to ensure all staff have all relevant checks and references in place and on file on Selima (HR online management system).
  • Work in conjunction with Nurses and Head of Clinical Services to ensure nurses are supported with Revalidation and given time to complete CPD and practice hours logs, reflective accounts and discussions.
  • Manage and liaise with clinical staff to ensure all theatre days are adequately staffed using agency as required.
  • Manage the aesthetic team and diaries, ensuring utilisation of staff and treatment rooms to meet patient demand. Ensure all necessary training is in place for the treatment types offered including laser safety and that staff are competent in performing the treatments.
  • Manage the Hair Transplant team and ensure they are staffed efficiently and cost effectively.
  • Ensure stock accuracy with monthly stock counts and rotation of stock. Ensure all consumables and products are ordered efficiently, forecasting for the month ahead.
  • Liaise with Head of Clinical Service and Governance Manager as required.
  • Investigate and report all Adverse Incidents to successful conclusion. Share findings with staff and implement change to improve practice where required.

Customer Service

  • Deliver 1st class customer service throughout the clinic. Ensure a welcoming, comfortable clinic environment and ensure the patient is supported throughout their journey.
  • Manage patient complaints as per TPC complaints procedure, maintaining documentation and logs throughout.
  • Deal with client issues and questions in a professional manner.
  • Manage VIP clients.
  • Manage Open evenings and PR events, promotional offers and discounts.
  • Build professional relationships with service users to retain their custom.
  • Ensure the diaries are reviewed and that teams are briefed for any key issues.
  • Safeguard patient confidentiality at all times and maintain data governance.
  • Ensure patients have access to CQC reports, patient feedback and team information in the waiting area.

Premises and IT

  • Responsible for ensuring all clinic maintenance including building, machinery and equipment. This is to include annual preventative maintenance programmes and plans.
  • Responsible for opening and closing the Clinic with agreed delegates ensuring the alarm is activated when the premises are empty.
  • To ensure the building is secure at all times, having a record of key holders and alarm key holders and that staff who leave the clinic return all keys.
  • Responsible for all Health & Safety, fire safety, Legionella flushing within the facility to include risk assessments, COSHH and audits and remedial action. All Health and Safety issues, RIDDOR to be logged and referred to the Health and Safety committee as necessary.
  • To ensure any issues with the clinic IT system are flagged up with supporting services and Chief Operating Officer.

Skill Required

  • Previous experience of running a cosmetic/surgical clinic or similar role in the Private Healthcare industry with a strong focus on customer service.
  • A good understanding of clinical treatments and procedures currently being undertaken at the clinic.
  • Ability to manage staff including clinical staff, doctors and surgeons.
  • Numerate.
  • High I.T. literacy including excel, word etc.

Attributes

  • Problem solver.
  • Motivational manager.
  • Flexible.
  • Calm.
  • Diplomatic.
  • Solution orientated.

Theatre Manager, Full Time, Various Locations Available

Feb’2017

Title: Theatre Manager
Clinic: Positions available in: Leeds, Birmingham, Manchester, Bristol
Accountable to: Regional Clinical Lead & Head of Regional Operations
Nature of role: Full Time

OVERALL OBJECTIVES
To provide an integrated clinical leadership to a in order to care for patients in the operating theatre environment with the highest possible standard. To assume responsibility for the operational management of staff and resources in order to provide a safe environment. To actively contribute to clinical practice and duties as required. To maximise theatre utilisation, Consultant compliance and maintain clinical standards. The post-holder will provide strong leadership and direction to all staff across the service and act as a point of contact for advice and expertise relating to clinical issues. Undertake and delegate the management and organisation of care provision within the operating theatre environment while coordinating the management of the clinical team.

ROLE

  • Participate fully as a team member, sharing knowledge and information and supporting colleagues to support a cohesive team and achievement of team objectives.
  • Demonstrate through a holistic approach to care and day to day clinical issues, an understanding of evidence based practice.
  • To liaise with Surgeons regarding procedures and requirements.
  • To assist/scrub with various types of cosmetic surgical procedures.
  • To assist in pre and post operative care of the patient following the procedures.
  • Develop a skill mix that can be adopted in all areas of patient care including our patients.
  • To be responsible for clinical stock control and ordering.
  • Liaison with outside suppliers and manufacturers.
  • Flexibility around business requirements.
  • Cover the out of hours on call phone according to the on call rota.
  • Follow up care and advice is provided to patients.
  • Patient safety is maintained as a key priority, and in line with CQC requirements.
  • A high standard of professionalism and standards is maintained at all times.

CLINICAL

  • Promote partnership with patients and promote their right to informed choice and support their ability to self care.
  • Promote effective communications with members of the multi disciplinary team, using their contributions effectively in the delivery of care and the service.
  • Maintain a comprehensive knowledge of the operating theatre environment.
  • Demonstrate technical skills ensuring adherence to local policies.
  • Conduct clinical supervision of nurses the clinical team.
  • Conduct clinical audits which will link into the clinical effectiveness and clinical governance strategy.
  • Participate in the collection of audit and research data as required. Identify areas where local audit is required and conduct the audit.
  • Monitor clinical KPIs to continuously improve clinical standard and quality of care.
  • To delegate responsibilities to nursing staff and technicians.
  • Ensure that nursing records are correctly maintained.
  • Ensure equipment and other supplies are in stock.
  • Ensure Adverse Incidents are reported and incident form completed in accordance with company policy .
  • To record and investigate complaints in accordance with company policy.
  • To ensure compliance with CQC standards and to ensure the clinical areas and team are meeting safety and regulatory guidelines as mandated by the clinic and other governing agencies.

MANAGERIAL

  • Provide managerial direction and support to junior colleagues within the team in the delivery of the service, proactively anticipating and planning for trends whilst maintaining the cohesive team structure and effective use of resources.
  • Act as a clinical role model, demonstrating both a high level of expertise in the assessment, planning, delivery and evaluation of care.
  • Contribute and participate in the process of setting goals and benchmarking standards of care. Develop tools to improve the quality of the service and co-ordinate clinic services across the clinic.
  • Lead in a specific area of theatre practice, as agreed , making recommendations, coordinating projects and developing practice guidelines and policies based upon robust evidence, gained from risk assessment, audit and literature review.
  • Contribute to the development of clinical practice, with regards to national recommendations, communicating this to junior colleagues in a positive manner in order to maintain a consistent, motivated focus.
  • Involved in the appraisal and negotiation of ongoing development plans for members of the clinical team.
  • The management of risk is the responsibility of everyone and will be achieved within a progressive, honest and open environment. Ensure that staff will be provided with the necessary education, training and support to enable them to meet this responsibility.
  • The post holder is responsible for ensuring that all duties and responsibilities of this post are carried out in compliance with the Health and Safety at Work Act 1974, Statutory Regulations and TPC Policies and Procedures. This will be supported by the provision of training and specialist advice where required.
  • Assist in the recruitment, selection and retention of staff.
  • Effective staff management including staff attendance, performance, disciplinary and grievance issues within the clinical team.
  • Responsibility for one-to-ones and personal development plans for named staff, as appropriate. Understand the impact of individual PDPs on the learning needs of the department.

COMMUNICATION

  • Demonstrate politeness, courtesy and sensitivity in dealing with clients, relatives and colleagues. Maintaining a high level of customer service.
  • Contribute towards sharing good practice within the organisation.
  • Promote a positive image of the organisation.
  • Work cohesively with all members of the clinic, ensuring the very best customer service is provided at all times.

PATIENT / CLIENT CARE

  • To lead the provision of care in accordance with Company policies.
  • In conjunction with the Clinic Manager provide a suitable and safe environment for the physical and psychological wellbeing of staff, patients/clients and their relatives/carers.
  • Identify clinical risks and ensure that appropriate action is implemented in accordance with the Risk Management policy.
  • Ensure that documentation is maintained to the company standard (including electronic records).
  • Initiate investigations of untoward incidents, accidents, complaints and other relevant information.
  • To delegate tasks and activities to a range of team members in relation to patient care.
  • In conjunction with the staff team, to assist in developing and maintaining the Company philosophy and model of care.
  • To comply with and participate in the Company’s framework of clinical governance within the department area, seeking advice or guidance where necessary.
  • To demonstrate awareness and compliance with Company policies, procedures, guidelines and standards. This will include identification of risk (clinical, health, safety and security). To work towards promoting this to others.
  • Record and report all incidents/complaints involving staff, patients and visitors in accordance with Company policies and assist in any investigations as required.
  • Ensure through good practice that customer care initiatives are improved and sustained. Act as a resource for advice to patients, relatives/carers and staff

SKILLS AND EXPERIENCE

  • Registered Nurse and/or Operating Department Practitioner.
  • Extensive theatre experience at a senior practitioner level.
  • Experience in practice development and project management.
  • Experienced scrub and assisting skills with aesthetic/cosmetic surgery.
  • Customer service.
  • Evidence of effective staff management.
  • Stock control.
  • Experience within the private sector preferable but not essential.

ATTRIBUTES

  • Enthusiasm
  • Motivational
  • Flexible

 


Nurse Prescriber, Leeds and Manchester , 2 days per month

Feb’2017

Title: Nurse Prescriber
Clinic: Leeds and Manchester
Nature of role: 2 days per month

Role

  • To provide a high level of treatment and care to patients attending the clinic.
  • To ensure the administration of treatments optimising customer care and experience and effectively utilising time.
  • Nurse Prescriber providing skin treatments including anti-wrinkle injections and dermal fillers
  • To consult patients seeking information relating to the various treatments we offer.
  • Support the patient pathway.

Skill Required

  • Customer service experience
  • Good treatment knowledge
  • Relevant and strong experience in injectable treatments and aesthetic medicine.
  • Team player
  • Professional with good communication skills.
  • Must be a qualified nurse with a valid NMC pin number.
  • Registered Nurse Prescriber with V300 qualification.

 

The Private Clinic aims to respond to all applications however due to the volume of applicants please be advised that we will only respond to those who are short listed. Therefore, if you have not heard from us within 10 days of your application then you have not been successful.

Please send CV and covering letter to recruitment@theprivateclinic.co.uk

Aug’2015


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