Read Reviews

The Private Clinic has been established for over 30 years and is the leading company in the non-invasive and minimally invasive sector. At The Private Clinic you will be working alongside some of the leading medical authorities in the Country, in beautiful boutique clinics.

Prior experience in the sector is essential. CVs should be sent to recruitment@theprivateclinic.co.uk


No Agencies please


Clinic Manager,Leeds, Full Time

Dec’2016

Title: Clinic Manager
Reporting to: Head of Regional Operations
Clinic: Leeds
Key Customers: Clients, Doctors and Head Office
Nature of role: Full Time

Role

The Clinic Manager will lead the daily operations of the Clinic by effectively managing a multi-disciplinary team to achieve optimum customer service and experience whilst delivering high standards to ensure best practise is maintained at all times.
The role requires the manager to drive sales by understanding and promoting the services offered at the clinic and by the clinic group, ensuring conversions are achieved and staff and clinical areas are utilised efficiently.

The Clinic Manager will strive to achieve financial, operational and clinical KPI’s, whilst working within set budgets. The Manager will report on the KPI’s on monthly basis with their line manager, Managing Director and Head of Marketing.
Being responsible for staff, the Clinic manager will recruit, supervise, develop and retain staff whilst ensuring the clinic operates within company policies, procedures and guidelines.

The Clinic Manager will be expected to be the CQC Registered Manager for the Leeds site and should therefore have a broad understanding of meeting standards and achieving KLOE’s, inspection processes and reporting requirements.

The Clinic Manager will report directly to the Head of Regional Operations.

Duties

  • Direct all billing and monetary recognition procedures to ensure accuracy, paying specific attention to collection of balances and all services invoiced at the correct levels, keeping in line with the terms and conditions of the company.
  • Direct and have full visibility and control of the clinic’s diaries ensuring that demand is met by increasing doctor days and changing working patterns in an efficient manner.
  • Monitor delivery of patient services to include reviewing daily doctor and nurse activity – prepare for all changes needed or impacted by patient load, surgical procedures, and CQC regulations and policies.
  • Ensure that the clinic is kept to a high standard of cleanliness and safety at all times by completing all necessary safety and security checks.
  • Taking responsibility as the CQC registered manager to ensure that all aspects of the named site are fully compliant. This includes staff and facilities.
  • Proactively manage potential CQC issues by ensuring a good understanding of potential risks and issues to ensure compliance.
  • Work closely with the Head of Clinical Services and the Clinical Governance Manager.
  • Recruit, supervise, and direct all staff to ensure the clinic operates in an efficient manner and that the patients receive high quality customer service.
  • Review internal/local policies and procedures and update as needed. Ensure that all staff working at the clinic read, understand and evidence knowledge of all policies and procedures.
  • Function as the clinic liaison with patients, doctors and external partners.
  • Maintain on-site Medical Records administration ensuring that all CQC regulations are adhered to.
  • Ensure KPI reporting and audits are updated monthly and accurate.
  • Be aware of where all up to date clinic policies and procedures are kept and updated.
  • Complete regular clinical audits, risk assessments and H&S reviews, ensuring all actions required are fulfilled.
  • Ensure patient’s feedback on the service is gained at all times via patient feedback forms and collated and displayed for prospective patients and shared with staff team. Findings are acted upon as appropriate.

Sales and Commercial

  • Ensure a consultative and customer focused approach to selling and managing relationships.
  • Proactively find new ways and initiatives to promote the clinics services and products to drive sales against targets set against the clinic and staff.
  • Understand you local competition, impact on business and identify ways to resolve this.
  • Promote the Clinic Services to other businesses, set up business2business and referral schemes.
  • Organise and host events and product launches.
  • Engage in ongoing sales and customer service training.
  • Ensure monthly meetings take place with sales advisors to review performance and agree remedial action.
  • Feedback targets and achievements to staff team.
  • Through effective communication negotiate with service providers/suppliers to ensure contracts agreed are realistic and sustainable.

Staffing

  • Responsible for staff recruitment in line with clinic requirements and annual budget.
  • Complete Induction meetings, probationary reviews, annual appraisals and exit interviews.
  • Meet staff regularly to set clear objectives, standards for meeting objectives and provide regular performance review.
  • Monitor sickness and holidays on a monthly basis.
  • Ensure the Clinic has the right skill mix for its operational and clinical needs.
  • Develop and retain staff, ensuring mandatory training is attended by all staff and written into training programs.
  • Manage all staff employment files in compliance with, data governance and Company Policy. Ensure Selima is up to date for each employee by uploading all ID documentation, meeting minutes, certificates etc.
  • Responsible for payroll submission monthly in accordance with the timetable set by the Financial Controller. Ensure that rates of pay (including pro-rata), overtime, sick pay, bonuses and other leave checked and signed off.
  • Ensure compliance with dress code and conduct.
  • Ensuring that all staff are Health and Safety compliant.
  • Hold monthly operational meetings with all members of staff within an open environment to share information, promote practice and provide staff the opportunity to raise questions.

Front of House/Reception/Administration and Cashiering

  • To oversee, manage and support the Front of House Reception and Administration team, make recommendations regarding the daily functions of reception.
  • Responsible for all financial takings by cashiers/reception, to ensure customers/patients have paid in full prior to their consultation, treatment or procedure as per Company Terms and Conditions. Ensure end of day banking is completed and that figures correspond to Clinic Office and monies taken are banked on regular basis as per company policy.
  • Responsible for managing refunds of consultation fees, Petty cash reconciliation on regular basis and invoice checks using Clinic Office system.
  • Ensure the reception team are taking responsibility for the receipt and reconciliation of goods using the purchase control system.
  • Ensure all patients have received confirmation emails, dr’s letter regarding their treatment plans.
  • Responsible for ensuring travel and hotels are booked in advance, all credit card and travel logs are up to date.
  • Ensure medical records are prepared in advance for forthcoming consultations, treatments and procedures and that all necessary paperwork is in the patient file.
  • Ensure the front of house team is managing the patient flow across the clinic appropriately.
  • Ensure all patient information is updated on clinic office weekly for submission to PHIN and Datex.

Medical

  • Ensure good clinical understanding of procedures performed at the clinic and relevant work practices involved in the pre/peri and post-operative stages of the patient journey including Infection Control and Medicine Management.
  • Work in conjunction with HR to ensure all staff have all relevant checks and references in place and on file on Selima (HR online management system).
  • Work in conjunction with Nurses and Head of Clinical Services to ensure nurses are supported with Revalidation and given time to complete CPD and practice hours logs, reflective accounts and discussions.
  • Manage and liaise with clinical staff to ensure all theatre days are adequately staffed using agency as required.
  • Manage the aesthetic team and diaries, ensuring utilisation of staff and treatment rooms to meet patient demand. Ensure all necessary training is in place for the treatment types offered including laser safety and that staff are competent in performing the treatments.
  • Manage the Hair Transplant team and ensure they are staffed efficiently and cost effectively.
  • Ensure stock accuracy with monthly stock counts and rotation of stock. Ensure all consumables and products are ordered efficiently, forecasting for the month ahead.
  • Liaise with Head of Clinical Service and Governance Manager as required.
  • Investigate and report all Adverse Incidents to successful conclusion. Share findings with staff and implement change to improve practice where required.

Customer Service

  • Deliver 1st class customer service throughout the clinic. Ensure a welcoming, comfortable clinic environment and ensure the patient is supported throughout their journey.
  • Manage patient complaints as per TPC complaints procedure, maintaining documentation and logs throughout.
  • Deal with client issues and questions in a professional manner.
  • Manage VIP clients.
  • Manage Open evenings and PR events, promotional offers and discounts.
  • Build professional relationships with service users to retain their custom.
  • Ensure the diaries are reviewed and that teams are briefed for any key issues.
  • Safeguard patient confidentiality at all times and maintain data governance.
  • Ensure patients have access to CQC reports, patient feedback and team information in the waiting area.

Premises and IT

  • Responsible for ensuring all clinic maintenance including building, machinery and equipment. This is to include annual preventative maintenance programmes and plans.
  • Responsible for opening and closing the Clinic with agreed delegates ensuring the alarm is activated when the premises are empty.
  • To ensure the building is secure at all times, having a record of key holders and alarm key holders and that staff who leave the clinic return all keys.
  • Responsible for all Health & Safety, fire safety, Legionella flushing within the facility to include risk assessments, COSHH and audits and remedial action. All Health and Safety issues, RIDDOR to be logged and referred to the Health and Safety committee as necessary.
  • To ensure any issues with the clinic IT system are flagged up with supporting services and Chief Operating Officer.

Skill Required

  • Previous experience of running a cosmetic/surgical clinic or similar role in the Private Healthcare industry with a strong focus on customer service.
  • A good understanding of clinical treatments and procedures currently being undertaken at the clinic.
  • Ability to manage staff including clinical staff, doctors and surgeons.
  • Numerate.
  • High I.T. literacy including excel, word etc.

Attributes

  • Problem solver.
  • Motivational manager.
  • Flexible.
  • Calm.
  • Diplomatic.
  • Solution orientated.

Theatre Manager,Leeds, Full Time

Dec’2016

Title: Theatre Manager
Clinic: Leeds
Accountable to: Regional Clinical Lead & Head of Regional Operations
Nature of role: Full Time

OVERALL OBJECTIVES

  • To provide clinical and management leadership to the operating department team within our Leeds site to deliver exemplary planned care for patients.
  • Working closely with cosmetic and medical doctors and surgeons the role will maximize theatre utilisation whilst ensuring compliance to clinical standards.
  • To actively contribute to clinical practice and duties as required and to assume responsibility for the operational management of staff and resources in order to provide a safe working environment.

CLINICAL

  • Act as a clinical role model, demonstrating a high level of expertise in the assessment, planning, delivery and evaluation of care ensuring compliance with Care Standard Act, and KLOE’s at all times.
  • Promote partnership with patients and encourage their right to informed choice and consent. Enable people to exercise their rights and promote their equality and diversity and maintain patient confidentiality at all times.
  • Promote effective communications with other Theatre Managers and members of the Multi Disciplinary Team, instilling change to promote best practise.
  • Work as a perioperative practitioner within the team providing scrub, circulatory and recovery roles.
  • Maintain a comprehensive knowledge of the operating theatre environment, ensuring all equipment serviced and records maintained accordingly, daily clinical cleans and deep cleans and performed and records maintained.
  • Report and investigate any Adverse Incidents to Clinic Manager, Regional clinical lead and HRO implementing changes to improve practice and prevent recurrence.
  • Infection prevention and control; maintain high standards of infection control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA, manage clinical waste accordingly.
  • Medicine Management; ensure ordering, storage and disposal of medication and controlled drugs is in line with company policy and that all logs are maintained and accurate.
  • Demonstrate technical skills ensuring adherence to local policies and procedures.
  • Chaperone doctors and surgeons during consultations and pre-surgical assessments.
  • Cover the out of hours on call phone according to the on call rota.
  • Develop knowledge and practice in own area of work.

MANAGERIAL

  • Provide managerial direction and support to the team in the delivery of the service, proactively anticipating and planning for surgery days whilst maintaining the cohesive team structure and effective use of resources.
  • Lead in a specific area of theatre practice, as agreed , making recommendations, coordinating projects and developing practice guidelines and policies based upon robust evidence, gained from risk assessment, audit and literature review.
  • Build working relationships with relevant service and consumable suppliers and staffing agencies ensuring quality is monitored and service levels reviewed annually or as required.
  • Liaise with the Clinic Manager and senior management team with regards to operating schedules, ensuring adequate skill mix of staff, equipment availability and consumables all on site.
  • Analyse staff and theatre management problems and resolve with viable solutions.
  • Delegate work to others where appropriate.
  • Develop and improve services, through audit and evidence based research, developing and evaluating patient care pathways and improving quality.
  • Challenge doctors and consultants to influence evidence based practice and lead others in the development of knowledge, ideas and work practices.
  • Manage risk within the operational department and complete Risk Assessments as appropriate, Organise training as required.
  • Contribute to the development of clinical practice, with regards to national recommendations, communicating this to theatre team in a positive manner in order to maintain a consistent, motivated focus.
  • Undertake Human Resource activities for all team members including regular one2ones and be involved in probationary reviews and appraisals.
  • Ensure compliance with nurse revalidation, that CPD logs and reflective accounts are maintained. Complete reflective discussions with the team, documenting accordingly.
  • Negotiate ongoing development plans for members of the theatre team, in conjunction with the Head of Clinical Services, with reference to Service and Departmental objectives based upon agreed competencies.
  • Be accountable for ensuring that all duties and responsibilities of this post are carried out in compliance with the Health and Safety at Work Act 1974, Statutory Regulations and TPC Policies and Procedures. This will be supported by the provision of training and specialist advice where required.
  • Take full responsibility of stock control, ensuring monthly stock counts are accurate and submitted on time. Forecast for upcoming surgical requirements to ensure consumables on site. Monitor movement of stock and move unused stock to other clinics. Manage and maintain financial budgets for stock control.
  • Complete monthly management pack ensuring Clinical Audits completed on time and company KPI’s are achieved.

EDUCATION

  • Foster an environment that supports and encourages personal and professional growth and meets the revalidation requirements within the nursing team.
  • Provide clinical direction and support to the operating team and the delivery of patient care.
  • Participate in teaching all grades of staff.
  • Ensure appropriate mentorship and training programmes are in place for new members of staff.
  • Actively participate in one’s own professional development in accordance with objectives identified at Appraisal Review, demonstrating professional commitment to the role.

PERSON REQUIREMENTS

  • Registered Theatre Practitioner with NMC or HCPC registration.
  • Peri-operative experience of at least five years, with at least one year at Senior/Lead Practitioner level.
  • Ability to manage, motivate, support, develop and lead a department.
  • Surgical First Assistant.
  • Teaching and Assessing/Mentorship qualification.
  • ILS/ALS skills.

ADVANTAGEOUS BUT NOT ESSENTIAL

  • Professional management qualification
  • Experience of effectively managing a team within the private sector
  • Understanding of budgetary management.
  • Experience of Root cause analysis and change management

Nurse Prescriber, Leeds, 2 days per month

Nov’2016

Title: Nurse Prescriber
Clinic: Leeds
Nature of role: 2 days per month

Role

  • To provide a high level of treatment and care to patients attending the clinic.
  • To ensure the administration of treatments optimising customer care and experience and effectively utilising time.
  • Nurse Prescriber providing skin treatments including anti-wrinkle injections and dermal fillers
  • To consult patients seeking information relating to the various treatments we offer.
  • Support the patient pathway.

Skill Required

  • Customer service experience
  • Good treatment knowledge
  • Relevant and strong experience in injectable treatments and aesthetic medicine.
  • Team player
  • Professional with good communication skills.
  • Must be a qualified nurse with a valid NMC pin number.
  • Registered Nurse Prescriber with V300 qualification.

 


Nurse Prescriber, Manchester

Aug’2016

Position: Nurse Prescriber
Clinic: Manchester

We are looking to recruit a part time Nurse Prescriber in our Manchester Clinic.

Role

  • To provide a high level of treatment and care to patients attending the clinic.
  • To ensure the administration of treatments optimising customer care and experience and effectively utilising time.
  • Nurse Prescriber providing skin treatments including anti-wrinkle injections and dermal fillers
  • To consult patients seeking information relating to the various treatments we offer.
  • Support the patient pathway.

Skill Required

  • Customer service experience
  • Good treatment knowledge
  • Relevant and strong experience in injectable treatments and aesthetic medicine.
  • Team player
  • Professional with good communication skills.
  • Must be a qualified nurse with a valid NMC pin number.
  • Registered Nurse Prescriber with V300 qualification.

 


 

GA Theatre Nurse, Birmingham, Full time

Aug’2016

Position: GA Theatre Nurse
Clinic: Birmingham
Nature of role: Full time

Role

  • To liaise with Surgeons regarding procedures and requirements.
  • To assist/scrub with various types of surgical procedures including Vaser liposuction, fat transfer, varicose veins EVLT and phlebectomy procedures, and day case plastic surgery under general anaesthetic.
  • To assist in pre and post operative care of the patient following the procedures.
  • Develop a skill mix that can be adopted in all areas of patient care including out patients.
  • To be responsible for clinical stock control and ordering.
  • Liaison with outside suppliers and manufacturers.
  • Flexibility around business requirements.

Customer Service/Patient Focus

  • Follow up care and advice provided to patients using The Private Clinic paperwork.
  • Patient safety is maintained as a key priority, and in line with CQC requirements.
  • A high standard of service, professionalism and behaviour is maintained at all times.
  • Escalate any patient queries to the Clinic Manager efficiently and in line with The Private Clinic policies.

Policy /Protocols

  • All clinical policies and protocols are followed correctly.
  • Effective contribution is made to the development and implementation of appropriate protocols and procedures.
  • Infection Control compliance, including maintaining audits.

Professional Development

  • Active professional development programme ensures an up to date knowledge of treatment and progress within the specialist areas.
  • Development of own education whilst being supported by The Private Clinic training programmes.

General

  • Clinic equipment is used correctly and maintained as per the policy. Damaged or faulty equipment is reported to the manager immediately it is noticed.
  • Other tasks are carried out professionally within the required timeframes.

Uniform

  • Uniform will be provided by the clinic and must be worn on duty.
  • Uniforms are the responsibility of each individual and must be clean at all times. Please refer to the uniform policy.

Care Quality Commission

  • Ensure full compliance in your area of practice under the Health and Social Care act 2008

Skill Required

  • Experienced scrub and assisting skills with aesthetic/cosmetic surgery
  • Customer service
  • Stock control
  • Experience within the private sector preferable but not essential.

Attributes

  • Enthusiasm
  • Motivational
  • Flexible

 

 


 

The Private Clinic aims to respond to all applications however due to the volume of applicants please be advised that we will only respond to those who are short listed. Therefore, if you have not heard from us within 10 days of your application then you have not been successful.

Please send CV and covering letter to recruitment@theprivateclinic.co.uk

Aug’2015


Read Reviews

&bnsp;

Get In Touch