The Care Quality Commission (CQC) gives The Private Clinic good & outstanding in their latest visit
We are delighted to have passed with a Good rating and Outstanding commendations in our latest CQC inspections for Manchester, Birmingham and The London Fitzroy Hospital. The Private Clinic always strives to provide patients with a quality service. Please find a full explanation below of the great work the CQC does to ensure that patients receive the best standard of care.
What is CQC?
CQC stands for Care Quality Commission and they are an independent regulator of health and adult social care in England. It is the CQC’s job to ensure that health and social care establishments are providing people with safe, effective, compassionate and high-quality care.
Why is the CQC important?
When you are accredited by the CQC it means that as a care provider you are meeting all of the standards that have been set out by the CQC which are also approved by the government and NHS. When it comes to choosing a clinic, you will be able to differentiate between average to excellent health providers.
What are the CQC standards?
The key areas that the CQC looks out for are categorised into 13 categories that form CQC’s Fundamental Standards.
- Person-centred care
The care and treatment must be appropriate and reflect service users’ needs and preferences.
- Dignity and Respect
The patients must be treated with dignity and respect.
The care and treatment must only be provided with consent.
The care and treatment offered by the clinic must be provided in a safe way.
- Safeguarding from abuse
All patients must be protected from abuse and improper treatment.
- Food and drink
The patients’ nutritional and hydration needs must be met.
- Premises and equipment
All premises and equipment used must be clean, secure, suitable and used properly.
All complaints must be appropriately investigated, and appropriate action taken in response.
- Good governance
Clinic systems and processes must be established to ensure compliance with the fundamental standards.
There must be sufficient numbers of suitably qualified, competent, skilled and experienced staff deployed.
- Fit and proper staff
All persons employed must be of good character, have the necessary qualifications, skills and experience, and be able to perform the work for which they are employed.
- Duty of candour
All registered persons must be open and transparent with service users about their care and treatment.
- Display of ratings
The provider must display CQC ratings in a public place. They must also include this information on their website and make their CQC reports available to the patient.
What are the CQC ratings?
There are 4 levels of CQC ratings:
- Outstanding – The service is performing exceptionally well.
- Good – The service is performing well and meeting our expectations.
- Requires improvement – The service is not performing as well as it should, and CQC have told the service how it must improve.
- Inadequate – The service is performing badly, and action has been taken against the person or organisation that runs it.
A CQC inspection will grade the clinic on 5 key inspection areas; Safe, Effective, Caring, Responsive and Well-Led and an overall score will then be awarded.
Why does a clinic need a CQC registration?
All health and social care providers must be registered with the Care Quality Commission otherwise they will be committing an offence. The CQC also offers advice to all of its registered clinics to help you ensure that you are following the correct protocol and a professional service.
CQC The Private Clinic
The Private Clinic is fully registered with the Care Quality Commission and since opening our doors in 1983, our clinics nationwide have passed numerous unannounced and announced CQC inspections. We are proud that we have received on a number of occasions commendations for the quality of our high standards. The Private Clinic are always striving for the best in quality and care.
All surgeons that work for us in our CQC registered clinics are also registered with the General Medical Council which is a public body that maintains an official register of all medical practitioners within the United Kingdom.
Our clinics in Birmingham and Manchester have recently had CQC Reports and have both passed with GOOD and OUTSTANDING commendation ratings.
CQC 2020 report for The Private Clinic Birmingham
Our Birmingham clinic was awarded an overall rating of GOOD and achieved an OUTSTANDING rating in our quality of care. Our medical and administrative teams work very hard to ensure these excellent results.
CQC 2020 report for The Private Clinic Manchester
Our Manchester Clinic achieved an overall score of GOOD after achieving good in safe, effective, well led and responsive and a score of OUTSTANDING in caring and this can be seen in the dedicated hard work from the team.
CQC 2019 report for The Private Clinic London Fitzroy Hospital
Our London Fitzroy Hospital achieved a GOOD CQC score in June 2019. We purposely built The Fitzroy hospital in 2016 and so to be recognised for being a safe, effective, caring, responsive and well-led hospital has been very rewarding. Our word of mouth score of 96% also reinforces our aims to ensure every patients journey is an outstanding one.
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